Desktop Engineer
Desktop Engineer
*Note to recruiting managers: the sample job description below can easily be customised and advertised on JobStreet. You may use other job titles in place of Desktop Engineer, you can find them by searching for similar roles on hk.jobsdb.com. Feel free to change the job specifications to meet your specific hiring needs.
With decades of industry knowledge, <company name> provides top-notch IT solutions to companies of all sizes and industries in <country>. We pride ourselves in making things as simple as possible for our clients to grow their business. Our support team is hiring desktop engineers to support our operations in <location>.
Responsibilities
Desktop support in hardware and software
Log incident and service requests via email and phone
Coordinate with different teams (including vendors) to resolve issues properly
Track, follow up and close cases within agreed SLA
Implement best practices, like First Call resolution, to improve efficiency
Basic server and network equipment support
Monitor queue and routing tickets
Undergo training for new systems and procedures
Manage hardware and software distributed to employees
Provide feedback for continuous improvement
Requirements
Minimum <number> years of experience in end user support
Keen knowledge of desktop operating systems
Knowledge of <programming language 1> and <programming language 2>
Proficient in <coding language 1> and <coding language 2>
Understanding of API Design Principles and Requirements
Fluent in spoken <language 1> and <language 2>
Patient and pleasant personality